Returns

Who handles a return

Every product on Vitalitätsreport is bought on Amazon.com. Amazon takes the payment, ships the order and decides whether it can be returned. We have no order records, no returns department and no way to issue a refund. If you bought something through one of our links, the return goes to Amazon.

What Amazon's policy generally says

Amazon publishes its return rules in its Help section, on the page called "About Our Returns Policies." As we understand that policy at the time of writing, most new, unopened items sold or shipped by Amazon can be returned within 30 days of delivery. That is a general statement, not a promise from us, and there are exceptions that matter a great deal for the products on this site:

• Supplements are usually non-returnable. On September 30, 2026, every Amazon listing linked from our Reports was marked "non-returnable due to food safety reasons," and the listings that spelled out an exception offered a refund or replacement only if the item arrives damaged or defective. That applies to unopened bottles too, so the general 30-day window above does not cover these products. Each Report notes the return line we saw; check it again on the listing before you order.
• Third-party sellers. When a listing says "Sold by" a seller other than Amazon, that seller's return terms may apply, within the rules Amazon sets for its marketplace.
• Return shipping and refunds. Who pays return shipping, and whether you get a refund, a replacement or a credit, is determined by Amazon for the specific order.

Amazon can change these rules at any time without telling us. The version that applies to your order is the one shown on Amazon.com when you buy and on your order page afterwards. You can find Amazon's current policy by searching its Help pages for "About Our Returns Policies" (at the time of writing the page address was amazon.com/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7).

How to start a return

1. Sign in to your Amazon account and open Your Orders.
2. Find the order and choose Return or Replace Items.
3. Follow the steps Amazon shows for that item. The options offered (drop-off, pickup, label, refund method) depend on the item, the seller and your location.

If you cannot find the option, Amazon's customer service is the right place to ask. They can see your order; we cannot.

What we cannot do

• We cannot accept a returned product. Please do not mail anything to our address; we have no way to process it or send it on.
• We cannot refund, replace or credit a purchase.
• We cannot contact Amazon or a seller on your behalf, or look up your order.

Our own correction policy

What we can fix is our own work. If a Report misstated a product's size, count, price, ingredients, seals or where it is sold, tell us through the Contact page with the Report number and what you found. We check it against the current listing and label, correct the page, and update the date on it. If the error changed what the Report concluded, we say so on the page. Full details are in How We Report.

See also our Shipping page and our Affiliate Disclosure.